Shipping & Delivery Policy

Rare & Roots products are carefully prepared and packaged using protective materials specifically selected for natural stone objects. Due to the weight and fragile nature of materials such as marble, travertine, and onyx, each item is secured with appropriate cushioning and protective layers to ensure safe transportation. Our packaging process is designed to minimize the risk of damage during transit while maintaining the integrity and quality of the product.

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Orders are typically processed and shipped within 3–7 business days following payment confirmation. In certain cases, particularly for made-to-order or custom-produced items, additional preparation time may be required. For these products, the estimated shipping timeframe may extend to approximately 7–15 business days depending on production schedules and material availability.

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Shipping costs may vary depending on several factors, including the order amount, delivery destination, and any applicable promotional campaigns. The exact shipping fee, if applicable, is calculated automatically and clearly displayed to the customer during the checkout process before the order is finalized.

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Because Rare & Roots products are made from natural stone and can be delicate, customers are advised to carefully inspect their packages upon delivery. If the package appears damaged or compromised, the shipment should be checked in the presence of the courier and a damage report should be requested immediately. This documentation allows us to properly investigate the issue and assist with the necessary replacement or claim procedures.